Getting help

The help button sits at the bottom right of every page. It opens the assistant first, because it can usually answer straight away, and puts a person one step away when it can't.

Ask first#

Select the help button, or press ⌘J (Ctrl+J on Windows), and ask your question. The assistant answers from Help and, on paid plans, from the data. See The assistant.

Message support#

Every answer offers support. When Help doesn't cover your question, or you mark an answer as not helpful with the thumbs-down, the answer offers Message support. Otherwise, select Still stuck? Message support under it.

The support form asks what it's about and for your message, starting from your last question. You don't enter an email address: support replies to the one you sign in with. Leave Attach this conversation ticked and support sees your questions and the assistant's answers, so you don't have to repeat them. Then select Send.

A person answers on weekdays, 9:00–17:00 US Eastern time. For how quickly, by how serious the problem is, see the Service level agreement.

Before you sign up#

On the public site, signed out, the help button opens the assistant too. It answers questions about CapitolMath itself — what it does, who it's for, what each plan includes and what it costs — from Help, citing the sections it used. It doesn't answer questions about the data, like which bills passed or who voted how: those are answered in the app, and a free account searches every state.

When it can't help, Ask a person sends your question to us. You give the email address to reply to, and the reply comes by email. Nothing you ask the assistant is kept unless you attach the conversation to your message. Each visitor can get a limited number of written answers a day.

Your support requests#

Support's reply comes by email, and shows under My profile › Support requests. Until you read it, you see:

• a number on the help button
• a dot on your organization menu, at the top right, and 1 new reply beside My profile in it
• a note in the help panel, and once, a notice above the help button

Open the request in My profile › Support requests to read the reply, and the dots go. Reply there to add details. When it's sorted, select Mark resolved. Replying to a resolved request reopens it.

Your support requests are yours alone. Colleagues, including your organization's Owners and Admins, don't see them. They're kept for 24 months after the last message on them. See the Privacy notice.